At No Win No Fee Solicitors Co, we’re committed to providing comprehensive legal assistance, with a particular emphasis on seeking compensation for injuries and damages through pursuing claims against third parties.
Our primary focus is on delivering a service of exceptional quality. We also value open and transparent communication. Should our service or that of our legal professionals fall short of your expectations, we wholeheartedly invite your feedback.
This not only allows us to address concerns promptly but also helps in implementing preventive measures for future improvements.
On this page, you can learn all about our Complaints Procedure and how we can help you.
How To Lodge A Complaint Or Give Feedback
- In-Person: Visit our office directly.
- By Telephone: Give us a call.
- By Fax: Transmit your concerns via fax.
- By Email: Reach out to us at info@nowinnofeesolicitorsco.co.uk.
- In Writing: Send your detailed feedback to JF Law Limited (owner of the No Win No Fee Solicitors Co brand), Champions Business Park, Arrowe Brook Road, Birkenhead, Wirral CH49 0AB
Raising Concerns About a Legal Professional
If you find yourself dissatisfied with the service provided by one of our legal professionals, please initiate contact with us. If our response does not meet your satisfaction, you have the option to approach the impartial and independent Legal Ombudsman.
Legal Ombudsman’s Contact Details: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
For residents in Scotland, the Scottish Legal Complaints Commission is your recourse.
Scottish Legal Complaints Commission Contact Details: The Stamp Office 10 – 14 Waterloo Place, Edinburgh EH1 3EG
Tel: 0131 201 2130
Fax: 0131 201 2131
Email: enquiries@scottishlegalcomplaints.org.uk
Complaint Handling Process
- Acknowledgement within 5 working days with further details of our complaints procedure.
- Progress update within 4 weeks, providing a final response or an explanation for any delay.
- If no response within 8 weeks, a definitive/final response or an explanation for the delay.
For any enquiries about this process, please contact us.
Our Pledge To You
We are committed to protecting your data and personal information. We ensure this by complying with the following policies:
- Privacy Policy – ensuring the confidentiality of your personal data.
- Cookies Policy
Solicitors Regulation Authority (SRA) Contact Details
JF Law Limited is authorised and regulated by the Solicitors Regulation Authority (SRA).
To make a complaint to the SRA, you can contact them at their headquarters in Birmingham:
The Apex, 2100 Century Way, Birmingham B37 7YG
Telephone: 0370 606 2555
Find more information at the SRA’s Contact Us page.
